Ethnava Return Policy

What is the return policy ( replacement only ) for the orders to be returned ?

• If the product is delivered in a defective or damaged state or differs, we will provide a replacement within seven days of purchasing of  the item. Please keep the product intact, with its original accessories and the original packaging when returning the product.
• If an order placed during a sale is returned to us, only the amount paid by you ( not the current product price ) will be adjusted  to your .

What is the process of the  Replacement (Exchange)  as per return policy 

• Customers can return their order after delivery only if the product(s) are deemed defective assessed by our team or if the order is incomplete or wrong or differ .
• The product(s) to be returned must be dispatched within 7 days of delivery and its receipt must be emailed to us at ethnavachikan@gmail.com.
• If you have received a defective product or if the order is wrong, contact us at ethnavachikan@gmail.comwithin 24 hours of delivery and we will get back to you.
• If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this.
• Gift cards/vouchers are non-refundable.
• Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will adjust Rs100 max  in lieu of the shipping costs.

How do I self-ship the products?

Balaji Handicrafts Pvt Ltd, 311/19, 1st floor, Kamla Nehru Marg, Chowk, Lucknow, Uttar Pradesh – 226003   Phone No  9369283751

• The order has to be returned to the address mentioned above.
• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
• On receiving the product at the warehouse, we will adjust  Rs. 100 max  for your courier charges. Please make sure your courier costs do not exceed the amount Rs. 100.