Frequently Asked Questions


Q. What makes Chikankari unique?

A wooden pattern block is applied to the fabric by hand after being coated with neel (indigo) to imprints the pattern. Now the fabric will be embroidered with the delicate, ‘shadow’ motifs that define the Chikankari style.

Q: How do I place an order ?

Our online platform makes ordering easy. If you find a product you need, you can add it to your cart, login, and proceed to the ordering process. A confirmation email with a summary will be sent. Your account will also store an order summary. Afterwards, you can simply click the “reorder” button on any order you previously made to reorder. You can change the quantity or product after clicking the “reorder” button. 

Q.How do create an account?

Go to this page https://www.ethnava.com . Log in and click “create a new account”, then enter all of the required information and click “create”. After submitting the form, you will receive a confirmation email. 

Q.I lost my password. How can I retrieve it?

Click “forgot password?” to retrieve your password. 

Q: How do I cancel my order?

In case of cancellation, please contact us as soon as possible. Please refer our return and cancellation policy 

Q: Can I return a product ?

In case you need to return a product, please refer to our return policy. Please get in touch with customer service ethnavachikan@gmail.com .

Q.Where can I contact customer service?

In case of any questions regarding our online store (ordering, account questions, technical questions), you may contact our customer service at ethnavachikan@gmail.com.

Q.Why is Chikankari so expensive?

The process is labor-intensive and therefore expensive. Today, many shops are substituting ready-made nets for handmade Jaalis. It drives down the price and may attract buyers, but it is unauthentic.

Q.Is it possible to dye Chikankari?

Yes, Chikankari can be dyed in any color .

Q. Are Chikankari and Lucknowi Chikan the same?

It is the art behind traditional Lucknowi embroidery which distinguishes Chikankari from other types. It is an ancient and well-known embroidery style believed to have originated with the Mughals. Chikan means ’embroidery’ in the literal sense.

Q.Chikankari uses what kind of stitch?

The murri stitch is used to embroider the center of flowers in chikan work designs. Typically, they are rice-shaped French knots. Among the many forms of Chikankari, Murri is the oldest and most popular. This stitch is depleting due to a decrease in the number of artisans doing this embroidery.

Q.What is the first step in producing Chikankari cloth?

Block printing is the first step in producing Chikankari cloth.

Q.What makes Chikankari so famous?

Over the centuries, it has had a diverse cultural heritage that has shaped its identity. There is exquisite Nawabi cuisine here, Kathak, a dance form of grace and beauty, originates here, and it is home to a craft that has become world-famous for its intricacy and beauty, Chikankari.

Q.Is Chikankari made by hand?

Chikankari is a traditional style of Hand Embroidery mainly undertaken by artisans in and around the village of Lucknow in North India.

Q.What place is famous for Chikankari work ?

In India, Lucknow, the capital city of Uttar Pradesh, is known for producing Chikan embroidery. Its geographical origins are not entirely clear, but most historical accounts trace it back to Bengal, East.

Q.What are the differences between Chikankari and embroidery?

Precisely what is Chikankari? In Chikankari, herringbone stitches are used on the back of the fabric to fill in designs, creating a fine shadow on the front of the material. Shadow embroidery is white embroidery.

Q.Chikankari has how many stitches?

Chikankari consists of 32 stitches divided into Raised stitch, Embossed stitch, Flat stitch, and Open Trellis.

Q.What is a Chikankari kurta?

The Chikankari Kurti comes in a range of colors and looks great on all women. You can wear these Kurtis with jeans, leggings, or even palazzos since they come in different lengths. This Kurti can be mixed and matched to create dozens of looks.

Q.Can you explain Chikankari art?

The Chikankari embroidery of Lucknow is exceptionally delicate. In the literal sense, Chikan means embroidery; this art form was known to be introduced by the Mughals. Hand stitching gives the garment a classy feel despite its simplicity and precision.

Q.What is the Chikankari saree?

The Chikankari saree has been worn by women in Lucknow for centuries as exquisite traditional wear. The market offers an endless variety of sarees today, including Chikankari sarees. Chikan means embroidery, and Chikankari sarees are magnificently embroidered with beautiful thread work.

Q.How do Chikankari embroidery motifs differ from one another?

Flowers and paisley are the most common motifs in the Chikan embroidery of Lucknow; these motifs depict stories of nature. Persian themes heavily influenced Mughal designs and architecture. This is why they greatly appreciate things like flowers, paisley, grass, and creepers.

Q. How is Chikankari made?

Three steps are required, including block printing, embroidery work, and washing to make Chikankari. Initially, the design would be printed on plain fabric. Wooden blocks are dipped in color solution. It is then printed on the material.

Q.Can you explain Mukaish work?

Mokesh or Mukaish work is an embellishment technique in which metallic wire is inserted into the fabric and twisted into metallic embroidery. This type of embroidery involves turning thin metallic threads to create patterns all over the fabric.


Q.What payment methods are available ?

With all major debit card brands, credit cards, UPI, and more, you can pay

Q: How would I get invoice of my purchase ?

We will send you an invoice at the email address you registered.

Q. If the payment is not accepted, what should I do?

Try again in a few minutes. Verify your account balance if the payment still isn’t accepted. However, if you are still unable to pay, please notify us at ethnavachikan@gmail.com . We can manage your account manually.

Q: Is it safe to make a payment here ?

SSL security is provided for our online store. You can rest assured that the information you input will remain private and unreadable by others.


My order is in transit. How can I track it?

Your email will include tracking information.


Q.How do I change the shipping/delivery address?

Click on “my account” when you are logged in. On “my account,” you can edit all your contact information.

Q.What are the delivery/shipping charges?

We have free shipping for online payers, and there is delivery charge for cash on delivery (COD) orders as per the shipping requirements.

Q. Do you have ample stock available?

All the products shown on our site are available.

Q: When will my order arrive?

On the order confirmation, you’ll find the shipping time.

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