What are the terms of the Return/Exchange Policy?
- Customers can return their order after delivery only if the product(s) are deemed defective by our team or if the order is incomplete or wrong.
- The product(s) to be returned must be dispatched within 7 days of delivery and its receipt must be emailed to us at [email protected]
- If you have received a defective product or if the order is wrong, contact us at [email protected] within 24 hours of delivery and we will get back to you.
- If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this.
- Gift cards/vouchers are non-refundable.
How does the Return/Exchange process work?
- Self-Ship: Since we do not have a reverse pick up facility, we request you to self-ship the product to us. We will credit 100 Reward Points in your account in lieu of the shipping costs.
How do I self-ship the products?
- Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) to the address mentioned below:
- Balaji Handicrafts Pvt Ltd 311/19 First floor Kamla Nehru Marg, Chowk Lucknow, Uttar Pradesh 226003
- On receiving the product at the warehouse, we will credit the respective amount to your Ethnava Wallet along with 100 points for courier charges.
- Please make sure your courier costs do not exceed the amount stipulated above.
What is the refund policy for returns of orders placed during a sale?
- If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.